Healthcare Management
Improving services with automated tracking and management
The organization needed a system that could reliably track and help automate processes and information with more accurate record keeping for patients and employees.
Industries
Healthcare
Tools
Figma Lucidchart FigJam
Services
Lead UX & UI Designer Product Owner
Date
June 2020 to Present
We designed and built a web app to help the company accurately track information related to and provide higher quality services for their patients. These services revolve around helping individuals with disabilities learn essential life skills as part of learning to live independently. Before our team partnered with Life Inc, the majority of their services were tracked using paper and pen, often resulting in data being lost or misinterpreted. My role as the Designer and later Product owner involved working closely with the client to make sure the functionality met their needs and helping keep new initiatives on track for release.
Impact
Over the course of several years, I have played a key role in designing and implementing various features that have significantly enhanced the value of the Life Inc. product. These features include:
Automated time tracking for patients
Scheduled service distribution
Time tracking, payroll management, and employee scheduling
Comprehensive management, execution, and performance tracking for patients
Collectively, these solutions save the Life Inc. team over 150 hours per week through automation and detailed, accurate reporting. This increased efficiency enables the team to dedicate more time to improving the quality of care they provide to patients in the Boise community
Kickoff
Our collaboration with Life Inc. began with a discovery phase to thoroughly understand their existing workflows and challenges. The initial goal was clear: digitalize their processes. However, we needed a comprehensive understanding of their needs and organizational structure to create a plan for handling the various processes and functionality of the company.
Working closely with the client, we identified three primary areas of focus for the application: Management, Payroll, and Direct Care. Based on these areas, I led the creation of a system map to visualize how various features would interact, which served as the foundation for the app's architecture. Through additional user research, I established the core navigation framework that supported all three focus areas.
Process
Each section of the app started with a deep dive into the client's current procedures and requirements. I worked closely with the client to identify opportunities for improving efficiency and accuracy in their tracking processes. With this information, I created detailed flowcharts to outline the desired functionality and process flows for each section of the application.
Starting from wireframes, I designed the core user flows and functionality for review. Weekly progress meetings allowed us to maintain an iterative and collaborative process, with the client providing regular feedback. Although the client opted not to conduct formal user testing, by following a dynamic, hands-on approach, we were able to ensure that the designs aligned with their needs and were refined with each review.
Transition to Development
Once the final designs were approved, I collaborated with the Project Manager to ensure user stories were clearly documented and annotated for the development team. Some user flows were straightforward, while others required complex technical annotations to explain how data would pass between different areas of the system. Working closely with the project manager, I ensured that all requirements were clearly communicated to the developers, enabling a smooth transition into the development phase.
Research Text